• How are helpers' rates determined?

  Helpers set their own rates based on their skills and experience. AyiConnection does not set the rates. However, helpers have the option to allow families to offer and negotiate rates based on their budget.Some readers

• What level of background checks do you perform on your providers?

  The helpers with background checks completed will display the badge of “background checked”. When the background check is performed, it means the helper will go through an identification verification, addresses on file, a check on criminal record and sex offender search. It also searches numerous terrorist, criminal and regulatory watch lists for the potential provider's name. The check also searches on a multi-jurisdictional database of criminal records that certain localities across the countrSome readers

• Can we interview helpers before booking them?

  We highly encourage you to interview Helpers before booking them. You can call or video chat with them directly if they are available. You can also try them out through our booking system using “trial” offer status. Please keep your conversations within the platform without sharing your contact until you finalize your hires, in case of a dispute.Few readers

• Can we pay helpers directly?

  You have two options to pay the Helper: Use AyiConnect app retain payment until service completion. Pay the helper directly. When paying through the app, there is a small % service fee supports our operations. This helps provide you a peace of mind knowing that quality of work is being delivered, especially during the trial stage. Should there is a payment dispute, we can offer resolution to those who use our payment system.Few readers

• What type of activities can a helper offer?

  A helper can offer various activities including childcare, senior care, house care, learning and other family assistance. They can provide virtual or in person activities, such as live-in nanny or sitting service, at home daycare, companion care, errands, teaching/tutoring, or pick-up/drop-off. Helpers have the option to create any activities based on their skill sets and availability.Few readers

• Do you screen all helpers on your platform?

  We employ multiple methods to ensure a fair and dependable platform. Key measures include email and phone authentication, advanced technology for user risk & identification verification, and transparent display of background check outcomes when purchased. To safeguard your privacy and safety, we offer Safe Calling, a feature allowing users to connect without immediately sharing personal contact details. For your protection, please continue communicating within the platform until your hires areFew readers