• How do I message the helper?

  You can connect with the Helpers via your job by inviting them. If the Helpers are interested or available to take your job, they will accept your invitation to chat and understand further about the info. Depending on the package you select, there may be a daily limit on the number of helpers you can invite. ** **Few readers

• What does the background check entail

  The background check we run includes the following depending on the package you select: SSN trace Address history Device fingerprinting National Criminal Database Sex Offender Registry Global Watchlist OFAC Last county criminal search 7-year county criminal search Driving records (if available) || Please review the package and pricing here and purchase it directly, and we will reachFew readers

• How can I leave feedback?

  You can leave feedback directly on the helper's profile page. Please follow the next steps: 1. Go to the helper’s profile you want to leave feedback and look for the “Reviews” tab. 2. Click on the “Add Review” button, write your feedback and click on “Submit Review”. ![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcoFew readers

• I did not receive my activity; what can I do?

  We are sorry to hear that. In this case, you can either request to cancel the order, or reach out to the helper to resolve this. Alternative you can reach out to our support team to obtain a refund.Few readers

• I have invited a few helpers, but they are not responding. What should I do?

  We’re sorry to hear about that. This can mean a couple things: 1. They are not interested in your position; 2. They might not be available. Please note we don’t have any control over their availability. We remind them to respond when there is an invite sent to them, as well as update their availability regularly. If you need additional options, you can always upgrade to our Premium packages at a low membership pricing or get help from one of the Concierge advisors via a call [HERE](https://calFew readers

• What is on-demand? Is there a fee?

  On-Demand service is our newest offering that allows last minute requests to be filled for our families, when you have an urgent need due to sick kids, nannies out of pocket, daycare closed, stuck working late, or unexpected trips/conferences. Note that the helpers who accept the position must go through the following: ID validation, references, and background checks. We also ask our families to submit a KYC to also ensure the safety of our helpers. Your language preference may or may not fill iFew readers

• How to create a Job Offer?

  After connecting with a Helper and getting into an agreement for Hours worked and Gross Pay. Go to your chat with the Helper and click on “Send Offer” File in the required info for your job offer: Start Date, End Date (if applicable), Hours, Agreed Gross Pay, Payment Method, Job Terms, and Accidental Insurance (know more here). Click on “Continue”. Review your Offer. If you want toFew readers

• How to set up Accidential Insurance in-app?

  || For concierge clients, we will set it up for you as part of our service To set it up in the AyiConnect app for qualification and to purchase the insurance, please follow the steps below: Post a job Invite a Helper or Accept an applicant ![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/63a8ae33-3972-4b0Few readers

• Background Checks and Helper Rates

  Finding the perfect helper is a dream come true, but it's essential to lay a strong foundation for a successful and secure relationship. This blog series tackles both sides of the coin: ensuring a safe environment through background checks and fostering a happy helper with fair rates and benefits. Here, we'll guide you through: Background Check Basics: ****Resources, tips, and the imFew readers