• For families - What do I pay?

  You are free to use our basic service to engage with helpers. With subscription, you can invite helpers to apply to your job. When you are ready to book a helper or extend an offer, we charge a low Service and Protection fee to help run our platform and ensure the safety and the trust of the platform. The % varies based on the subscription plan. To learn more, please click here: https://www.ayiconnection.com/user/family/subscriptionSome readers

• What type of platform fees does AyiConnect charge?

  To ensure serious and secure transactions and our members’ safety, we charge a low priced membership to contact our helpers. We also charge a reasonable service fee via booking in order to cover our operations fees for payment protection, insurance and support. The fee is listed completely separately from the helper's price. Depending on your membership, the % varies. Please note you do not need to be a paid member to book our helpers but the service fees will be higher. Please view pricing in yFew readers

• Are we responsible for paying taxes?

  Once you hire a household helper, the helper will become your employee. The family is responsible for helper's compensation. Because we are not an agency and do not employ helpers, we do not provide a W-2 or 1099 for helpers. Each user is responsible for any tax, withholding, or reporting. As we are unable to provide legal or tax advice on payment, please consult a tax accountant or attorney for more information about helper compensation.Few readers

• For families - How are payments handled?

  Payments are made directly through AyiConnection powered by Stripe. We accept all major credit cards (Mastercard, Visa, American Express, Discover).Few readers

• For families - Why was I billed twice?

  If you have been billed twice by accident, please reach out to our Support team at ask@ayiconnection.com as soon as possible. They will be able to issue a refund for the duplicate payment. Please do not dispute the duplication as it will take longer to process through review.Few readers

• For families - When do I get charged?

  We charge your selected form of payment as soon as an activity is booked. Please note we will not release the payment until the activity is delivered. If any issue arises, please contact us at .Few readers