• What does the background check entail

  The background check we run includes the following depending on the package you select: SSN trace Address history Device fingerprinting National Criminal Database Sex Offender Registry Global Watchlist OFAC Last county criminal search 7-year county criminal search Driving records (if available)Few readers

• How do I message the helper?

  You can first invite a helper to a job. If your helper is interested or is available to take your job, she/he will accept your invitation to chat further. Depending on the package you select, there may be a daily limit on the number of helpers you can invite. Select the yearly package for the best value for unlimited invites and access to the maternity nanny listing.Few readers

• What is on-demand? Is there a fee?

  On-Demand service is our newest offering that allows last minute requests to be filled for our families, when you have an urgent need due to sick kids, nannies out of pocket, daycare closed, stuck working late, or unexpected trips/conferences. Note that the helpers who accept the position must go through the following: ID validation, references, and background checks. We also ask our families to submit a KYC to also ensure the safety of our helpers. Your language preference may or may not fill iFew readers

• How can I leave feedback?

  You can leave feedback directly on the helper's profile page once an activity is completed. Once a review is provided, it cannot be changed.Few readers

• I did not receive my activity; what can I do?

  We are sorry to hear that. In this case, you can either request to cancel the order, or reach out to the helper to resolve this. Alternative you can reach out to our support team to obtain a refund.Few readers

• I have invited a few helpers, but they are not responding. What should I do?

  We’re sorry to hear about that. This can mean a couple things: 1. They are not interested in your position; 2. They might not be available. Please note we don’t have any control over their availability. We remind them to respond when there is an invite sent to them, as well as update their availability regularly. If you need additional options, you can always upgrade to our Premium packages at a low membership pricing or get help from one of the Concierge advisors via a call HERE (https://calFew readers