> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ayiconnect.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# For families - Why was I billed twice?

If you have been billed twice by accident, please reach out to our Support team at ask@ayiconnection.com as soon as possible. They will be able to issue a refund for the duplicate payment. Please do not dispute the duplication as it will take longer to process through review.